FAQ
Welcome to our FAQ page! Here you'll find answers to common questions. If you can't find what you're looking for, please don't hesitate to contact us at support@american250picks.com or By Phone (Call or Text) at +1 (424) 800-8712 with your Order Number and Order Email so we can help you out!
Ordering & Payments
Q: How do I apply a discount code? To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:
- Select the product you wish to purchase and click "Add to Cart."
- In your cart, click "PAY WITH DEBIT/CREDIT CARD" to proceed to checkout. (For both PayPal and credit card payments.)
- On mobile: Tap "Show order summary", then enter your discount code.
- On desktop: Enter your discount code in the field on the right side of the page.
- After applying the code, continue with your payment using either PayPal or by entering your credit card details.
Q: What payment methods do you accept? We accept a wide range of secure payment options:
- PayPal
- Visa, MasterCard, American Express (AE), Diner’s Club
- Most major debit/credit cards
- Apple Pay & Google Pay
Q: How much is the shipping fee? Our standard shipping fee is typically USD $5.99 for worldwide delivery. The final rate may vary based on your location and any active promotions. You will always see the exact shipping cost clearly displayed at checkout before completing your purchase.
Shipping & Delivery
Q: Do you offer international shipping? Yes, we ship worldwide! We are an international company with fulfillment centers around the globe. To ensure the fastest delivery, our logistics team will ship your order from the nearest available warehouse based on your location.
Q: How long does shipping take? Our estimated delivery time is 10–20 business days after your order has been processed and shipped.
Q: How can I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your shipment on a universal tracking site like 17track.net.
Q: Why isn’t my tracking information updating? Please allow up to 24-48 hours after receiving your shipping confirmation for the tracking system to reflect new updates. It's normal for a package to go a few days without an update while in transit between carrier hubs.
Q: I only received part of my order. Why? If your order includes multiple items, they may be dispatched in separate packages from different warehouses to get to you faster. Each package will have its own unique tracking number, which will be sent to your email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number? This is extremely time-sensitive. Please contact us immediately at support@american250picks.com with the subject line "Urgent: Address Change" or text us at +1 (424) 800-8712.
In your email or text, please include:
- Your Order Number (e.g., 088SHOP-112938)
- Your Order Email
- The complete and correct shipping information
We will do our best to update your order if it has not yet been processed. If the order has already shipped, we are unable to make changes, and we recommend contacting the courier directly.
Q: Can I change the items in my order (e.g., size, color, quantity)? This is also very time-sensitive. Please email us right away at support@american250picks.com with the subject line "Urgent: Order Change".
In your email, please include:
- Your Order Number (e.g., 088SHOP-112938)
- Your Order Email
- The specific change you would like to make
We can only accommodate your request if your order has not yet reached the fulfillment stage. This window is often very short.
